Refund Policy

At Cadria, we keep things simple and fair. This Refund Policy explains what happens with payments for your portal.

1. During the pilot

No payment is taken during the free pilot, so there's nothing to refund. You decide to continue only if it works for you.

2. Monthly plans

You can stop at the end of a billing month. There is no lock-in.

3. Prepaid plans

If you cancel a prepaid (6- or 12-month) plan mid-term, unused full months are refunded on a pro-rata basis, minus any add-on or third-party costs already incurred (for example streaming or payment-gateway fees).

4. How to request a refund

To request a refund on a prepaid plan, please contact us at [email protected] with your details. We'll review and process it as per the terms above.

5. Refund method

Refunds are processed to the original payment method and typically take 7–10 working days to reflect.

6. Important notes

• Refunds are exclusive of applicable taxes.
• This policy may be updated periodically.
• For any questions, please reach out to our support team.