Support & Helpdesk
Provide students and staff with an easy way to raise and track issues.
Today
Problems arrive by phone, WhatsApp and in person. Nothing is tracked, so things get forgotten and the same issue is reported twice.
With Cadria
Issues are raised in one place and tracked until they are closed.
The burden that disappears: nothing depends on somebody remembering to follow up.
About
The Support & Helpdesk module allows students and staff to report issues, ask queries, and track their resolution efficiently within the portal.
It centralizes all support requests and ensures accountability by assigning tickets to the relevant staff.
The system supports priority-based tracking, real-time updates, and collaboration between students and support staff.
Who It's For?
It centralizes all support requests and ensures accountability by assigning tickets to the relevant staff.
The system supports priority-based tracking, real-time updates, and collaboration between students and support staff.
Who It's For?
- Students: Easily raise tickets, track progress, and interact with support staff.
- Teachers/Admins: Manage all tickets, assign priority, provide responses, and monitor resolution metrics.
- Institutions: Maintain a transparent, organized helpdesk for quick issue resolution.
Features
Ticket Management
Collaboration & Interaction
Analytics & Reporting
- Create, assign, and track support tickets
- Set priority: low, medium, high
- Add comments and replies on tickets
- Track status: open, in progress, resolved
Collaboration & Interaction
- Students can reply to support staff comments
- Teachers/admins can interact with multiple tickets simultaneously
- Notification alerts for new comments or status changes (optional add-on)
Analytics & Reporting
- Dashboard for teachers/admins to monitor ticket volume and resolution times
- Optional SLA or response time tracking
- Export ticket data for reporting purposes (optional add-on)
Includes Pages:
Student Pages
- Support Dashboard: View and manage your support tickets.
- Ticket Detail: View individual ticket details and comment or reply.
Teacher/Admin Pages
- All Tickets Dashboard: Manage all tickets raised by students.
- Individual Ticket View: View ticket details and respond to queries.
- Ticket Assignment & Management: Assign tickets, set priorities, and track resolutions.
Pricing
Flat ₹1000/month as an add-on.
Optional Add-Ons:
Advanced or large-scale customizations may involve additional costs based on scope.- Email notifications for ticket updates
- Custom dashboard alerts for teachers/admins
Use Cases
Ideal for institutions that need a centralized and trackable support system for students and staff.
Ideal For:
Outcomes:
Faster issue resolution, improved accountability, and better tracking of support requests.
Ideal For:
- Schools: Manage student queries and IT support efficiently.
- Universities: Track academic and technical support requests institution-wide.
- Coaching Institutes: Quickly resolve batch-related issues and feedback.
- Online & Hybrid Programs: Provide remote support through a digital ticketing system.
Outcomes:
Faster issue resolution, improved accountability, and better tracking of support requests.
Customizations
Adjust the support system to fit your institution’s workflow, priorities, and reporting needs.
All customization requests are supported, but some advanced options may be chargeable depending on complexity.
Functional Customizations
Visual Customizations
Integration Customizations
All customization requests are supported, but some advanced options may be chargeable depending on complexity.
Functional Customizations
- Custom priority labels and ticket categories
- Custom SLA or response time rules
- Add custom fields for tickets
- Control access levels for students, teachers, and admin staff
Visual Customizations
- Theme colors, typography, and component styling
- Dashboard layout adjustments
Integration Customizations
- Email notifications for new tickets, updates, or comments
- Optional add-ons for dashboard alerts and reporting
Demo
Student Portal Teacher Portal